Frequently Asked Questions
Orders
You can track your order by entering your order number on the Order Status page. We also send an email with a tracking number when your order ships. If you're having trouble, we can help track your order — just send us an email: contact us.
No problem! We'll re-send your order confirmation. Just send us an email: contact us.
Yes, contact us to cancel your order if it has not shipped yet.
If you need to change the products on your order, contact us.
You can update the address on your order if it hasn't shipped yet, just contact us.
No worries, we don't include receipts in the package.
Payments
We accept American Express, Visa, Mastercard, Discover, & Apple Pay.
As of now, we do not accept payment by invoice. We only accept online payments.
Returns
We do not accept returns at this time, as all products are made to order.
Oh no! This happens from time to time. Just contact us, and we'll ask you for photos of the damage. Upon receipt, we'll send a free replacement for products damaged during shipment.
We'll get to the bottom of it, just contact us.
Shipping
If you have not received your order, contact us, and we'll get to the bottom of it.
Orders typically arrive 5 to 7 days after ordering.
Shipping cost is calculated at checkout depending on the items you've chosen.
We typically ship via USPS, UPS, Fedex, or Amazon Logistics, though we may use other carriers as needed.
You can track your package by entering your order number on the Order Status page. We also send an email with a tracking number when your package ships. If you're having trouble, we can help track your package — just send us an email: contact us.
We do not currently ship outside of the United States.